Refunds & Returns Policy

Effective Date: 8.6.2025

Thank you for shopping with Aligned Books Publishing™. We are committed to providing high-quality, empowering resources and books for families and children. Please review this Refunds and Returns Policy carefully before making a purchase.

1. Digital Products (eBooks, Printables, Toolkits, Downloads)

Due to the nature of digital products, all sales are final. Once a digital file has been downloaded or accessed, we are unable to offer refunds, exchanges, or cancellations.

We do not offer refunds for:

  • Change of mind

  • Accidental purchases

  • Incompatibility with your device or software

  • Misunderstanding of the product description

Our Commitment to Quality

If you experience a technical issue accessing your file, please contact us within 7 days of purchase. We’re happy to assist in resolving the issue.

Email: contact@alignedbookspublishing.com

2. Physical Products (Books, Bundles, Printed Materials)

If you purchased a physical product directly from Aligned Books Publishing™ (e.g., through our website), and it arrives damaged, defective, or incorrect, please notify us within 14 days of delivery.

To qualify for a return or replacement:

  • The item must be unused and in its original condition

  • You must include photographic evidence of the issue

  • You must return it in the original packaging (if applicable)

We may offer:

  • A replacement item

  • Store credit

  • A refund (in rare, approved cases)

Please note: We do not accept returns for minor imperfections that do not affect product usability.

3. Third-Party Retailers (e.g., Amazon)

If you purchase our products via a third-party retailer such as Amazon, please note that all returns, refunds, and customer service requests must be directed to that retailer’s customer service team. We do not have access to order information or systems from third-party platforms and cannot process returns or issue refunds for these purchases.

For Amazon purchases, visit: https://www.amazon.co.uk/returns

4. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the return is due to our error.

  • Original shipping fees are non-refundable unless otherwise agreed.

5. Custom and Pre-Order Items

Custom orders and pre-orders are non-refundable, unless faulty or not as described.

6. Late or Missing Refunds (if applicable)

If you are expecting a refund but haven’t received it:

  1. Recheck your bank account or credit card.

  2. Contact your payment provider — refunds can take time to process.

  3. Still no refund? Please contact us.

7. Contact Us

For questions about this policy or issues with a product purchased directly from us, please get in touch: contact@alignedbookspublishing.com

www.alignedbookspublishing.com

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